STAFF ONLINE | ENCRYPTED CHANNEL

Support Center

Direct communication lines for DrugHub Market operations. Prioritizing dispute resolution, vendor verification, and critical infrastructure reports. All external communications must be PGP signed.

General Inquiry

Account recovery, deposit issues, and non-sensitive technical questions.

[email protected]

Online Avg: 4h

Dispute Resolution

Active order disputes, vendor reporting, and escrow release requests.

High Priority Avg: 2h

Security/Exploits

Critical infrastructure vulnerabilities and bug bounty submissions.

[email protected]

PGP MANDATORY ASAP

Official PGP Key

Used for signing official announcements and encrypting support communications.

Key Fingerprint

5E8A 9F2B C4D1 7E3A 0B5C 8D9E F2A1 6B4C 3D5E 8F9A

drughub_admin.asc

-----BEGIN PGP PUBLIC KEY BLOCK-----
mQINBGTv6sABEAC9s7iK8yJ1... [DrugHub Market Official Admin Key]
...
...
[Key content truncated for brevity - always verify fingerprint 5E8A...]
...
...
-----END PGP PUBLIC KEY BLOCK-----

Encryption Protocol

We operate on a strict encryption-first policy. Any sensitive account details sent without PGP encryption will be ignored. This protects you from MITM attacks and ensures only authorized staff can read your messages.

Response Times

Support operates 24/7 in shifts. Tickets related to escrow release and finalized orders are prioritized. General inquiries may take up to 48 hours. Please do not submit duplicate tickets.